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FLASH MOBILE DELIVERY

Flash Mobile Delivery is our digital ticketing technology which provides you the flexibility and convenience of safely and securely managing your tickets via the

AXS app or AXS.com account. No paper tickets are required.

HOW TO ACCESS YOUR MOBILE TICKETS

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  1. Download the AXS app 

  2. Open the app and click SIGN IN

  3. Click the TICKETS icon and select your tickets

  4. Show mobile ticket QR code* to our ticket taker at our entrance/gate to scan

  5. You'll receive your paper ticket stub at from the ticket taker

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* Please have your QR code displayed via the AXS app and note that screenshots of the app will not scan.

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No smart phone? Simply show the ticket taker at the entrance/gate the credit card used to purchase your tickets, for verification and entry. Your tickets will be printed at the gate.

TIPS AT THE GATE

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  1. Make sure you have the AXS app already downloaded on your phone prior to arriving.

  2. Be sure to bring your phone to the event. AXS Flash Mobile delivery can only be used on a smartphone.

  3. Have your mobile QR code ready and waiting when you get to the gate. This will ensure a speedy entrance.

  4. Make sure that you can see the countdown and do not have a static screenshot pulled up. Please note: The mobile QR code changes every 60 seconds and has a live countdown on the screen.

  5. Make sure your phone is charged, and the brightness is up, so the scanner can properly read your mobile ticket.

TRANSFERRING TICKETS

 

Transferring tickets allows you digitally send each guest in your party their own ticket through the AXS app.  You no longer have to worry about delivering the paper ticket to them in advance or meet to walk in together.

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  1. Sign into the AXS app and click the TICKETS icon

  2. FInd the event you want to  transfer and click TRANSFER

  3. Check the boxes for the tickets you want to transfer

  4. Enter the name and email of the recipient(s) and click NEXT to preview the transfer

  5. Click CONFIRM TRANSFER and the recipient will immediately receive an email with instructions on how to claim the tickets.

FREQUENTLY ASKED QUESTIONS

 

I have Flash mobile tickets but forgot my phone. What do I do?  You may use the credit card used to purchase tickets or we can help look up your AXS account. Please ask the usher for assistance. 

 

Can I just send a screenshot of the barcode instead of using the Transfer button?  No, that will not work. The app has screenshot prevention so the barcode will be refreshed every 60 seconds to protect your tickets. You must use the app's Transfer feature to send your tickets to someone else.

 

Is there a fee for transferring tickets?  No, there is no fee for transferring tickets.​

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How will I know if my transfer was successful?  Review your transfer history within the AXS app by clicking on the TICKETS icon and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com. 

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How do I accept transferred tickets?  If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you'll get an email letting you know you need to create an AXS account to claim your tickets. Just follow the simple steps to make the tickets officially yours.

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Can I cancel a transfer?  It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you. 

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I have Flash mobile tickets that I bought for a group. How do we all enter the venue?  You have two options: Make sure everyone enters together and show the tickets on your phone for your entire group to enter at once. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. Then your friends can get in with their own phones using the AXS app. 

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